Shipping & Returns Policy
At Ana Bell Studio, every original artwork is handled with care from the moment it leaves the studio to the moment it reaches its new home. Because original works are unique, often fragile, and shipped internationally, we prefer to approach delivery with a little more care than a conventional online shop.
If you have any questions about shipping, returns, or a particular artwork before purchasing, you are always welcome to contact us at ana@anabellstudios.com.
Shipping
Orders are dispatched from Serbia and we ship worldwide.
Most available artworks and physical items are prepared for dispatch within 2–5 business days after an order is confirmed. Once shipped, you will receive tracking information so that you can follow your parcel throughout its journey.
We use reputable tracked postal and courier services appropriate to the destination and the nature of the work being shipped.
Because paintings can vary considerably in size, weight, framing and packaging requirements, shipping an original artwork is not always as straightforward as shipping an ordinary product. International transport conditions, customs requirements, and import and export rules can also change.
For this reason, while we offer standard shipping rates where possible, we encourage collectors purchasing larger or more complex works to contact us for an individual shipping quote. We are happy to consider alternative courier options and work with you to find an appropriate solution.
For particularly large, valuable, framed, or unusually sized works, we may contact you after purchase before dispatch to confirm the most appropriate shipping arrangement.
Commissions and Custom Work
The standard 2–5 business day dispatch period does not apply to commissioned or custom-made artwork.
The completion and shipping schedule for commissioned work will be agreed separately with the collector.
Oil paintings in particular may require additional drying or curing time before they can be safely packed and shipped. We will always prioritize the condition of the artwork over rushing its dispatch and will discuss the expected timeline with you as part of the commission process.
Customs, Duties and Taxes
International orders may be subject to import duties, VAT, customs charges, brokerage fees or other taxes imposed by the destination country.
These charges are the responsibility of the buyer and are not included in the purchase price or shipping charge unless explicitly stated otherwise.
Customs procedures vary considerably from country to country. We are happy to provide the normal documentation required for shipment, but we cannot control charges, delays or additional requirements imposed by local customs authorities.
Tracking and Delivery
All physical orders are shipped using a tracked service.
Once an order has been handed to the carrier, delivery times depend on the destination, courier network, customs procedures and local delivery services.
International parcels may occasionally be transferred from the original carrier to a local postal or courier service in the destination country. If a parcel is delayed or appears to be lost, we will work with the carrier to investigate.
We may also ask for your assistance if the parcel has been transferred to a local delivery company or is being held by customs authorities in your country.
Incorrect Addresses and Refused Deliveries
Please check your shipping address carefully when placing your order.
If an order is returned because an incorrect or incomplete address was supplied, delivery was refused, or the recipient failed to collect the parcel, the buyer will be responsible for any additional shipping costs required to send the order again.
Any customs charges, return fees, storage fees or similar costs incurred as a result may also be deducted from any refund where permitted by law.
Returns
We want collectors to feel confident when purchasing work from Ana Bell Studio.
Unless an item is excluded below, you may request a return within 14 days of receiving your order.
To begin a return, please contact:
before sending anything back.
Returned artwork must be sent back in the same condition in which it was received and must be packed securely for transport. Where possible, we strongly recommend reusing the original protective packaging.
You may use a different exterior shipping box if necessary, provided that the artwork itself is protected to an equivalent standard.
Return Shipping
For ordinary returns or changes of mind:
- The buyer is responsible for arranging and paying for return shipping.
- The original shipping charge paid to send the order to you is non-refundable.
- We strongly recommend using a tracked and appropriately insured return service.
- The buyer remains responsible for the returned item until it reaches us safely.
Because original artworks are unique and often valuable, please contact us before arranging the return so that we can discuss suitable packaging and transport.
Refunds
Once the returned item has arrived and its condition has been checked, we will normally process the refund within 2 business days.
The refund will cover the eligible purchase price of the returned item.
Original outbound shipping charges are not refundable for ordinary returns.
Banks and payment providers may require additional time to credit the refund to your account after we have processed it.
Custom and Commissioned Artwork
Commissioned, personalized and custom-made works are created specifically for an individual collector and therefore cannot normally be returned or refunded for a change of mind.
Any issues concerning a commissioned work will be handled according to the individual agreement made for that commission and any mandatory rights applicable under law.
Digital Products and Downloads
Digital products may include educational ebooks, downloadable materials and other digital content.
As a general studio policy, refund requests for digital products must be made within 48 hours of purchase.
Once digital content has been substantially accessed, downloaded or consumed, we may be unable to offer a refund except where required by applicable law or where the digital product is defective or materially different from its description.
Where applicable, access to downloadable products may begin immediately after purchase.
Damaged Artwork
If an artwork or other physical item arrives damaged, please contact us as soon as possible after delivery at:
Please include:
- photographs of the damaged artwork or item;
- photographs of the interior and exterior packaging;
- photographs clearly showing any damage to the parcel; and
- any relevant courier or shipping information.
Please retain all packaging until the matter has been resolved, as the courier may require it as part of an insurance or damage claim.
Every damage case is different, particularly with original artwork, so we will assess the situation individually and work with you toward an appropriate solution.
Depending on the circumstances, this may involve a refund, repair arrangement, insurance claim or another agreed resolution.
Lost Shipments
If a shipment appears to have been lost, please contact us and we will open an investigation with the courier or postal service.
International investigations can sometimes require information from the recipient, particularly where the parcel has been transferred to a local delivery company or is being held by customs.
Because an original artwork cannot simply be replaced with an identical item, lost shipments involving original works will be handled individually. Our aim will always be to find a fair resolution while keeping the collector’s experience and satisfaction in mind.
Original Artworks Are Unique
Unlike mass-produced goods, an original painting or drawing exists only once.
If an original work is damaged beyond repair or permanently lost in transit, an identical replacement is therefore not possible. In such cases, we will work directly with the collector to determine the appropriate resolution.
Questions Before Purchasing
If you are unsure about shipping, framing, customs, returns or the suitability of a particular work for international delivery, please contact us before placing your order.
We are happy to discuss the practical details of bringing an artwork from the studio to your home.
Email: ana@anabellstudios.com
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.